FREQUENTLY ASKED QUESTIONS (FAQs)
ABOUT OUR JEWELLERY
Is AANIYAH JEWELS jewellery made of real silver?
Yes. All our silver jewellery is crafted using 925 Sterling Silver, ensuring quality, durability, and a premium finish.
Is your jewellery handmade?
Yes. Most of our jewellery is handcrafted or manually finished, which may result in slight variations. These are a mark of authenticity and craftsmanship.
Are your designs exclusive?
Yes. Our designs are original and carefully curated, developed with a strong focus on elegance, detail, and everyday luxury.
Do you use real gold?
Our jewellery is made of 925 sterling silver with high-quality gold plating. We do not sell solid gold jewellery at this time.
GOLD PLATING & QUALITY
How long does gold plating last?
Gold plating longevity depends on usage and care. We provide a 6-month gold plating assurance for jewellery used for occasional wear only.
What does “occasional wear” mean?
Occasional wear refers to jewellery worn for limited durations and not exposed to water, sweat, perfumes, or chemicals regularly.
Will the plating fade over time?
Yes. Gold plating naturally fades over time with use. Proper care can significantly extend its life.
Is plating assurance applicable for daily wear?
No. The plating assurance does not cover daily, heavy, or rough usage.
ORDERS & SHIPPING
Where do you ship?
Currently, we ship across India only.
How long does it take to process an order?
Order Processing Time : 15 – 20 working days.
- Made – to – Order : 20 – 25 Working Days.
Bespoke Jewelry : 25 – 35 working days after design finalization.
Each piece undergoes careful quality inspection before dispatch.
How long does delivery take?
Once dispatched, delivery typically takes 4–7 working days, depending on your location.
Will I receive tracking details?
Yes. Tracking details will be shared via email or WhatsApp after dispatch.
RETURNS, EXCHANGE & CANCELLATIONS
Do you accept returns?
No. We do not accept returns, as most jewellery is handcrafted or made to order.
When is exchange applicable?
Exchange is applicable only if the product is damaged or defective due to delivery.
What are the conditions for exchange?
Unboxing video is mandatory
Request must be raised within 48 hours of delivery
Exchange will be provided for the same product only
Can I cancel my order?
Orders once confirmed cannot be cancelled, especially for made-to-order jewellery.
CARE & MAINTENANCE
How should I take care of my jewellery?
Avoid water, perfume, sweat, and chemicals
Store in an airtight pouch or box
Wipe gently with a soft cloth after use
Can I wear jewellery while bathing or sleeping?
No. We recommend removing jewellery before bathing, sleeping, exercising, or swimming.
Will silver tarnish over time?
Silver may tarnish naturally when exposed to air and moisture. Proper storage and care help maintain its shine.
SIZING & CUSTOMIZATION
Do you offer size customization?
Customization may be available for select designs. Please contact us before placing your order.
What if I order the wrong size?
Please ensure correct sizing before placing an order. Size-related issues are not covered under exchange policies.
Do you provide a size guide?
Yes. A size guide is available on relevant product pages to help you choose accurately.
PAYMENTS & SECURITY
Is it safe to shop on your website?
Yes. Our website uses secure and encrypted payment gateways to protect your transactions.
Do you store card or payment details?
No. We do not store any payment or card information.
Is Cash on Delivery (COD) available?
COD availability depends on location and order value and may change from time to time.
AUTHENTICITY & TRUST
Will the jewellery look exactly like the pictures?
We make every effort to ensure accuracy. However, slight variations in color or finish may occur due to lighting and handcrafted nature.
How do I know the jewellery is authentic?
Each piece undergoes quality inspection before dispatch and is crafted using genuine materials as stated.
SUPPORT & CONTACT
How can I contact AANIYAH JEWELS?
You can reach us via:
- Email : contact.aaniyahjewels@gmail.com
(Contact details available on the Contact Us page)
What are your customer support hours?
Support hours will be mentioned on our Contact Us page soon, we will reach to you as and when available.
We request you to kindly fill up the enquiry form and send us your query so we may be ready to reply you when we reach to you promptly.
FREQUENTLY ASKED QUESTIONS (FAQs)
ABOUT OUR JEWELLERY
Is AANIYAH JEWELS jewellery made of real silver?
Yes. All our silver jewellery is crafted using 925 Sterling Silver, ensuring quality, durability, and a premium finish.
Is your jewellery handmade?
Yes. Most of our jewellery is handcrafted or manually finished, which may result in slight variations. These are a mark of authenticity and craftsmanship.
Are your designs exclusive?
Yes. Our designs are original and carefully curated, developed with a strong focus on elegance, detail, and everyday luxury.
Do you use real gold?
Our jewellery is made of 925 sterling silver with high-quality gold plating. We do not sell solid gold jewellery at this time.
GOLD PLATING & QUALITY
How long does gold plating last?
Gold plating longevity depends on usage and care. We provide a 6-month gold plating assurance for jewellery used for occasional wear only.
What does “occasional wear” mean?
Occasional wear refers to jewellery worn for limited durations and not exposed to water, sweat, perfumes, or chemicals regularly.
Will the plating fade over time?
Yes. Gold plating naturally fades over time with use. Proper care can significantly extend its life.
Is plating assurance applicable for daily wear?
No. The plating assurance does not cover daily, heavy, or rough usage.
ORDERS & SHIPPING
Where do you ship?
Currently, we ship across India only.
How long does it take to process an order?
Order Processing Time : 15 – 20 working days.
- Made – to – Order : 20 – 25 Working Days.
Bespoke Jewelry : 25 – 35 working days after design finalization.
Each piece undergoes careful quality inspection before dispatch.
How long does delivery take?
Once dispatched, delivery typically takes 4–7 working days, depending on your location.
Will I receive tracking details?
Yes. Tracking details will be shared via email or WhatsApp after dispatch.
RETURNS, EXCHANGE & CANCELLATIONS
Do you accept returns?
No. We do not accept returns, as most jewellery is handcrafted or made to order.
When is exchange applicable?
Exchange is applicable only if the product is damaged or defective due to delivery.
What are the conditions for exchange?
Unboxing video is mandatory
Request must be raised within 48 hours of delivery
Exchange will be provided for the same product only
Can I cancel my order?
Orders once confirmed cannot be cancelled, especially for made-to-order jewellery.
CARE & MAINTENANCE
How should I take care of my jewellery?
Avoid water, perfume, sweat, and chemicals
Store in an airtight pouch or box
Wipe gently with a soft cloth after use
Can I wear jewellery while bathing or sleeping?
No. We recommend removing jewellery before bathing, sleeping, exercising, or swimming.
Will silver tarnish over time?
Silver may tarnish naturally when exposed to air and moisture. Proper storage and care help maintain its shine.
SIZING & CUSTOMIZATION
Do you offer size customization?
Customization may be available for select designs. Please contact us before placing your order.
What if I order the wrong size?
Please ensure correct sizing before placing an order. Size-related issues are not covered under exchange policies.
Do you provide a size guide?
Yes. A size guide is available on relevant product pages to help you choose accurately.
PAYMENTS & SECURITY
Is it safe to shop on your website?
Yes. Our website uses secure and encrypted payment gateways to protect your transactions.
Do you store card or payment details?
No. We do not store any payment or card information.
Is Cash on Delivery (COD) available?
COD availability depends on location and order value and may change from time to time.
AUTHENTICITY & TRUST
Will the jewellery look exactly like the pictures?
We make every effort to ensure accuracy. However, slight variations in color or finish may occur due to lighting and handcrafted nature.
How do I know the jewellery is authentic?
Each piece undergoes quality inspection before dispatch and is crafted using genuine materials as stated.
SUPPORT & CONTACT
How can I contact AANIYAH JEWELS?
You can reach us via:
- Email : contact.aaniyahjewels@gmail.com
(Contact details available on the Contact Us page)
What are your customer support hours?
Support hours will be mentioned on our Contact Us page soon, we will reach to you as and when available.
We request you to kindly fill up the enquiry form and send us your query so we may be ready to reply you when we reach to you promptly.